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Privacy Policy

Last updated: November 2024

1. Introduction

FullAI ("we," "our," or "us") respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our API services.

Please read this Privacy Policy carefully. By using our Services, you consent to the practices described in this policy.

2. Information We Collect

Account Information

When you create an account, we collect:

  • Email address
  • Name (optional)
  • Password (stored securely hashed)
  • OAuth profile information (if using social login)

Usage Data

We automatically collect certain information when you use our Services:

  • API request metadata (timestamps, endpoints, response codes)
  • Token usage and costs
  • IP addresses
  • Device and browser information

API Content

We process the content you send through our API (prompts and responses). See Section 5 for details on how we handle this data.

3. How We Use Your Information

We use the information we collect to:

  • Provide and maintain our Services
  • Process your API requests
  • Manage your account and billing
  • Enforce rate limits and usage quotas
  • Send important service notifications
  • Improve our Services and develop new features
  • Detect and prevent fraud and abuse
  • Comply with legal obligations

4. Data Sharing

We do not sell your personal information. We may share data with:

  • Service Providers: Third parties who help us operate our Services (hosting, payment processing)
  • Legal Requirements: When required by law or to protect our rights
  • Business Transfers: In connection with a merger, acquisition, or sale of assets

5. API Content and Data Retention

Content Processing: Your API prompts and responses are processed in real-time to provide the Services. We do not use your API content to train our models.

Retention: We retain:

  • Account data: Until you delete your account
  • Usage logs: 90 days
  • API content: Not stored after processing (unless you enable logging)
  • Billing records: As required by law

6. Data Security

We implement appropriate security measures to protect your data:

  • Encryption in transit (TLS 1.2+)
  • Encryption at rest
  • API key hashing (SHA-256)
  • Access controls and audit logs
  • Regular security assessments

However, no method of transmission or storage is 100% secure. You are responsible for maintaining the security of your API keys.

7. Your Rights

Depending on your location, you may have certain rights regarding your data:

  • Access: Request a copy of your personal data
  • Correction: Update inaccurate information
  • Deletion: Request deletion of your account and data
  • Portability: Export your data in a machine-readable format
  • Objection: Object to certain processing activities

To exercise these rights, contact us at privacy@fullai.com

8. Cookies

We use essential cookies to maintain your session and preferences. We do not use tracking or advertising cookies. You can configure your browser to reject cookies, but this may affect the functionality of our Services.

9. International Transfers

Your data may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place for such transfers in compliance with applicable data protection laws.

10. Children's Privacy

Our Services are not intended for users under 13 years of age. We do not knowingly collect personal information from children. If we learn we have collected data from a child, we will delete it promptly.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the new policy on our website and updating the "Last updated" date. Your continued use of the Services after changes constitutes acceptance of the updated policy.

12. Contact Us

If you have questions or concerns about this Privacy Policy, please contact us: